Trustee eLearning FAQ

Q1. Why do I need to undertake training as a trustee?

The Pensions Act was amended to include a requirement for trustees to undertake training at regular intervals. New trustees are required to undertake training within 6 months of being appointed, while existing trustees must be trained within 2 years. All trustees will then be required to undertake training every two years thereafter. For further information on this new requirement see the Authority's FAQs on trustee training requirements which are available on our website under Trustee/Registered Administrator/FAQs.

Q2. Do I have to take the Pensions Authority training course to fulfil the requirement for training?

No, you do not have to complete the Pensions Authority course. Trustees can organise their own training. A list of approved training providers is available from the Authority’s website – under Trustee/Registered Administrators/Trustee Training.

Q3. How will scheme members know if their trustees have undertaken the training?

Details of training undertaken by trustees must be included in the scheme’s annual report.

Q4. Do I have to be a trustee to take the course?

No you do not have to be a trustee to take the course. The course has been designed specifically for trustees, however, it may be of interest to others working in pensions administration.

Q5. How do I get my certificate for completing the course?

At registration you will be asked to provide your name and postal address. When you have successfully completed the course, by taking and passing all of the assessments, you will be notified that your certificate will be sent to your postal address. If you have received this message but not received your certificate within 15 working days, you should contact the  Pensions Authority via email at or by phone at 01-6131900 or 1890-65-65-65.

Q6. Can I get a printed copy of the content of the eLearning system?

No, you cannot get a printed copy of the e-learning system. The course has been specifically designed as an eLearning programme and is not provided in printed format. However, there is a facility for you to print each page of the course.

Q7. What happens if I forget my password?

If you forget your password you can request it to be mailed to the email address you provided at registration. It is important to keep your registration details to hand. If you have to register again you will loose any progress you have made.

Q8. Will anyone else know my results?

No, you are the only one who will have access to your results. The Pensions Authority will have aggregate data on the number of registered users, the length of time it takes to complete and the number of successful candidates. The Authority will not have specific course data on any users.

Q9. Who do I contact if I have technical difficulties with the system?

If you have technical difficulties with the system, you should contact the Pensions Authority via email at or by phone at 01-6131900 or 1890-65-65-65.